Disconnection Policy at JW8 Thailand 2025 – Your Account Management Guide
At JW8 Thailand, we understand that your gaming needs and circumstances can change over time. That’s why we’ve developed a comprehensive disconnection policy that gives you flexibility and control over your gaming relationship with us. Whether you want to take a temporary break or permanently close your account, we’ve designed a process that respects your decision while protecting your interests.
Understanding Disconnection Options
JW8 offers a variety of disconnection options to suit different needs and situations. Each option has its own specific purpose and requirements. It’s important to understand what each option means. There are many options available because we understand that your relationship with gaming can change. Sometimes you may want to take a break to reassess your situation. Sometimes you may need a longer break. And sometimes you may decide that permanently closing your account is the right choice. All of these options are valid, and we’re here to support you in making the right decision for your situation.
Temporary stay period
A cooling-off is a short break from gaming that gives you time to rest and reevaluate your relationship with gaming. This is ideal for times when you feel the need to take a break but aren’t ready to make a permanent commitment.
Rest period 24 hours
24-hour breaks allow you to take a break from gaming all day. During this time:
- You cannot access your account or place any bets.
- Your account remains open with a full balance.
- Pending withdrawals will continue to be processed.
- You will receive an email confirming the suspension.
This option is useful if you’re having a particularly frustrating session and need to force yourself to take a break before making an impulsive decision.
Rest period: 7 days
Taking a week off will give you more time to take a break from gaming to refresh your perspective and balance. This option will give you enough time to:
- Honestly assess your gaming habits
- Focus on other activities and responsibilities
- Consider whether gaming adds or detracts from your life.
- Decide if you want to continue playing or need some extra time off.
Temporary account suspension
Temporary suspensions are more serious than game suspensions and are intended for situations where you need to take an extended break from gaming. These suspensions can last for weeks or months, giving you plenty of time to fix the issue and regain control of your game.
30-day suspension
A one-month suspension will provide significant time for:
- Fix underlying issues that may affect your gameplay.
- Focus on personal priorities, such as work, relationships, or health.
- Seek professional help if necessary without any distractions from your gameplay.
- Create new healthy routines and habits
During a suspension, your account will remain closed for gaming activity, but your balance will remain, and you can still contact customer support.
90-day suspension
A three-month suspension is intended for serious situations where you need sufficient time to address problematic gaming behavior. This period will give you enough time to:
- Work through personal challenges by playing games.
- Request consultation or support services
- Make significant lifestyle changes if necessary.
- Demonstrate that you can maintain control.
Custom suspension period
You can also request a customized suspension period based on your needs, whether you want 45 days, 180 days, or any other period. We will accommodate your request as long as it is reasonable and consistent with our responsible gaming management objectives.
Long-term self-exclusion
Long-term suspensions are a more serious option for players who need long-term protection from gaming. These suspensions can last for six months or more and pose a significant deterrent to impulsive gaming.
Self-exclusion for 6 months
The half-year exemption provides sufficient time to address serious gambling issues. During this time:
- Your account is completely locked.
- You cannot access any of the gameplay features.
- Withdrawals are generally processed as normal.
- The exemption cannot be reversed prematurely.
1 year self-exclusion
The one-year exclusion provides maximum coverage for extreme situations. You’ll receive full coverage for one year for:
- Addressing serious gambling issues
- Comprehensive counseling or treatment program
- Recreate other areas in your life
- Consider whether gaming should be part of your life again.
Permanent account closure
Permanent account closure will completely end your relationship with JW8. This option is available when you decide you no longer wish to play online games, either temporarily or permanently.
Understanding Permanent Closure
Permanent account closure is irreversible. Once you permanently close your account:
- You cannot reopen your account.
- You cannot access any of the gameplay features.
- The remaining balance in your account will be returned to you.
- You cannot create new accounts in the future.
This is a serious and final decision. Please consider all the implications before deciding to permanently close your business.
Why choose permanent closure?
There are several valid reasons why someone might choose to permanently cease operations:
- Deciding that gaming is no longer worth the risks or disadvantages
- Want to completely separate from each other to focus on other priorities
- Gaming anxiety becomes a problem and the temptation needs to be eliminated.
- Personal values or situations that conflict with gaming
Whatever your reason, we respect your decision and will handle your request professionally and promptly.
How to initiate a disconnection
Initiating a disconnect or closing an account is easy. We’ve designed the process to be simple, ensuring you make an informed decision.
Contacting Customer Support
To initiate any type of disconnection, contact our Customer Support Team:
- Via live chat on our website for immediate assistance.
- If you would like a written document, please email it.
- To discuss your options with a team member over the phone
Our support team will explain your options, answer your questions, and help you choose the right disconnection type for your situation.
Audit process
For your security, we will verify your identity before processing any disconnection request. This helps prevent unauthorized account closure and protects your security. You will need to provide the following information:
- Your username and account information
- Answers to security questions
- Confirmation via email or phone
Confirmation and documentation
Once your disconnection request has been confirmed, you will receive written confirmation, which includes:
- Disconnection type (temporary suspension, exception, or permanent shutdown)
- Start and end dates if temporary
- Status of balance or pending transactions
- Next steps and important dates
Keep this confirmation for your records. We will send you a reminder email.
What happens to your money during disconnection
Your finances are important and we will handle them carefully in case of any disconnection.
Balance
Your account funds will remain safe and secure during the temporary suspension. If you request permanent account closure, you will need to withdraw your balance before the account closure is complete. We will guide you through the withdrawal process.
Pending transactions
Any pending deposits or withdrawals will be completed as normal during the temporary account suspension period. For permanent account closures, all transactions must be completed before the account closure can be processed.
Withdrawal
You can withdraw your balance during most types of disconnection, except during an active dormancy period, when we may postpone withdrawals to ensure you receive the full benefits of the dormancy period. We will explain your withdrawal options when you initiate the disconnection.
Reverse disconnection
Understanding which disconnections are reversible and which are irreversible is crucial in your decision-making.
Reversible disconnection
Short suspension periods (24 hours to 7 days) are generally irreversible as they are designed to be forced to stop using the service. Longer suspensions may or may not be reversible depending on the specific situation. Please ask our support team about your situation.
Irreversible disconnection
Self-exclusions are generally not reversible prematurely, as they are designed to provide strong protection against impulsive play. This is intentional – if you can easily reverse them, they probably won’t provide the protection you need.
Permanent account closure is irreversible. Once you permanently close your account, the decision is final.
After the disconnection is complete
Once the temporary disconnection period ends, your account will be automatically reactivated. You will receive a notification email and can log in as usual. You can then decide whether to resume playing or initiate the disconnection again if necessary.
Special considerations
Bonuses and promotions
If you have an active bonus at the time of disconnection, it will be handled according to standard bonus terms. Any unused wagering requirements will be applied as normal. Please check with our support team about the specific bonus in your account before disconnecting.
Reconnection process
After the suspension period ends, simply log in to your account when it’s over. If you’ve been inactive for a long time, you may need to update your information or re-verify your account for security reasons. We’ll walk you through the necessary steps.
Creating a new account after permanent closure
If you permanently close your account, you will not be able to create a new account with JW8. This agreement is part of the permanent account closure agreement. If you are considering permanent account closure but still want to leave it open for the future, consider a long-term account suspension instead.
Requests from family and third parties
Sometimes family members may become concerned about their loved one’s gaming. We have procedures in place to handle these sensitive situations.
Third-party disconnection request
Family members may request to have their account restricted or closed, however they must provide appropriate documentation proving their relationship and demonstrating that the account owner is unable to manage their own gaming responsibly. These requests will be handled on a case-by-case basis with due consideration.
Protecting player privacy
We balance family concerns with player privacy. We cannot share account details with family members without the account owner’s consent, but we can work with families in appropriate situations if documentation is provided.
Your decision
Deciding to disconnect can be overwhelming. Here are some thoughts to help you make the right decision:
- Start by disconnecting the shortest possible connection.
- You can extend the suspension period if necessary.
- Consider your reasons carefully and honestly.
- Think about whether this is temporary or permanent.
- Don’t make rash decisions – give yourself time to think.
- Consider discussing your decision with someone you trust.
There’s no shame in taking a break or closing an account. The important thing is that you make a decision that promotes your well-being and aligns with your values.
Support during and after disconnection
Just because you’re disconnected doesn’t mean you’re alone. We offer support throughout your disconnection.
Customer support availability
Our customer support team remains available during account disconnection to answer questions about your account, assist with withdrawals, or provide information about your account suspension status. You are still a valuable member of our community, even when you are not actively playing.
Resources for help
If you are disconnected due to concerns about gaming issues, we can provide information about:
- Local consulting and support services
- Gambling addiction treatment program
- Support groups and peer networks
- Financial counseling if gaming is causing financial stress
There is always help available, and asking for help is a sign of strength, not weakness.
We respect your decision.
At JW8 Thailand, we respect your independence and right to make decisions about your gaming activities. Whether you choose to take a temporary break, request a longer-term suspension, or permanently close your account, we will respect your decision and handle it professionally.
Your well-being is always our goal. If disconnecting helps you balance your life or relieve anxiety about gaming, we fully support that decision. No judgment, no pressure, and no attempts to convince you to change your mind.
Thank you for your time with JW8 Thailand. Whether you’re taking a break or moving on, we wish you the best of luck with everything that comes next. Remember, there’s always help available if you need it, and choosing to play responsibly is always worthy of respect.
If you’d like to discuss your disconnection options, our customer support team is available 24/7 to help you make the right decision for you.
