Disconnect Policy at JW8 Singapore 2025
Internet disconnections can happen to anyone. At JW8 Singapore, we’ve designed a comprehensive disconnect policy to ensure fair play and protect your gaming experience, even when technical issues arise.
Understanding Our Disconnect Policy
Internet connectivity issues are a reality of online gaming, and we understand how frustrating they can be. That’s why JW8 Singapore has developed a transparent and fair disconnect policy that protects your interests while maintaining the integrity of our games.
Our policy is based on a simple principle: if you disconnect before placing a bet, you lose no money. If you disconnect after placing a bet, your wager remains valid and will be settled according to the game’s outcome. This ensures fairness for all players.
General Disconnect Rules
Before Betting
If you lose connection before confirming a bet, the system automatically cancels the action. No money is deducted from your account, and you can place the bet again when you reconnect.
After Betting
Once a bet is confirmed and placed, it remains valid even if you disconnect. The game continues on our servers, and your bet will be settled according to the actual game outcome.
Automatic Detection
Our system automatically detects disconnections and logs the exact time and game state at the moment of disconnection. This ensures accurate record-keeping and fair resolution of any issues that may arise.
Game-Specific Disconnect Rules
Live Casino Games
For live casino games like baccarat, blackjack, and roulette:
- Disconnect before betting: No wager is placed, no money lost
- Disconnect after betting: Your bet remains active and will be settled according to the game’s outcome
- The live dealer continues the game normally
- Results are automatically applied to your account when you reconnect
Slot Games
For slot games and instant win games:
- Disconnect before spinning: No spin occurs, no money deducted
- Disconnect after spinning: The result is determined instantly and recorded
- Game outcomes are determined at the moment of spin, not when you reconnect
- Your balance is automatically updated when you reconnect
Sports Betting
For sports betting and live betting:
- Disconnect before placing a bet: No bet is recorded
- Disconnect after placing a bet: Your bet remains valid and will be settled according to match results
- Live betting continues even if you’re disconnected
- Results are applied automatically when you reconnect
How We Protect Your Gaming
Server-Side Protection
All game states and bet information are stored on our secure servers. This means that disconnections on your end don’t compromise game integrity or the security of your bets.
Automatic Reconnection
When you reconnect, our system automatically synchronizes your account with the server to ensure your balance and game state are accurate. This process is seamless and typically takes only a few seconds.
Real-Time Monitoring
We continuously monitor network conditions and can detect whether disconnections are due to server issues or client-side problems. This helps ensure fair resolution of any disputes.
What Happens When You Reconnect
Account Synchronization
When you reconnect, the system will:
- Restore your account balance to the correct amount
- Show any completed game results
- Allow you to continue playing normally
- Provide a summary of what happened during your absence
Game State Recovery
For games that were in progress when you disconnected:
- Live casino games: You’ll see the final results
- Slot games: Your spin results will be displayed
- Sports bets: Your bet status will be updated
- All winnings are automatically credited to your account
Reporting Disconnect Issues
When to Contact Support
Contact our support team if you experience:
- Unusual delays in account synchronization
- Missing winnings after reconnection
- Incorrect account balance
- Any other concerns about disconnect handling
Information to Provide
When reporting disconnect issues, please provide:
- Your account username
- Approximate time of disconnection
- The game you were playing
- Description of the issue
- Screenshots if available
Prevention Tips
Before Starting a Gaming Session
- Check your internet connection speed and stability
- Ensure your device is fully charged or connected to power
- Close unnecessary applications that might affect performance
- Use a stable Wi-Fi connection when possible
During Gaming
- Monitor your connection quality
- Avoid placing large bets during unstable connections
- Save important transaction information
- Take breaks during long gaming sessions
Special Circumstances
Server Maintenance
If disconnections occur during scheduled server maintenance, we provide advance notice and ensure all active bets are correctly handled. Players are compensated for any inconvenience caused by maintenance-related disconnections.
Power Outages
In case of power outages or major disruptions, our backup systems ensure that all game data is preserved and players’ funds are protected. The platform resumes normal operations as soon as possible.
Dispute Resolution
If you believe a disconnect has affected your game unfairly, our support team will investigate the issue thoroughly. We review account activity, system logs, and game states to ensure fair resolution. Most disputes are resolved within 24-48 hours.
Your Rights and Protections
Under our disconnect policy, you have the right to:
- Fair treatment during disconnections
- Accurate account balance restoration
- Transparent dispute resolution
- Protection of your gaming funds
Technical Support
If you need help with disconnect-related issues, contact our support team:
- Live chat: Available 24/7 on our website
- Email: [email protected]
- Phone: Available during business hours
Our disconnect policy ensures that technical issues never compromise your gaming experience or your funds. At JW8 Singapore, we’re committed to providing fair, transparent, and secure gaming for all our players, regardless of connectivity challenges.
